These Booking Conditions shall apply to each booking you make and shall form the basis of your contract with Ty Ucha Caravan Park (“we” “us” and “our”). Please read them carefully as they set out our respective rights and obligations. References to “you” your” and “they” in these Booking Conditions mean you (the person named on the booking confirmation), anyone who is added later, and all members of your party (including children and any day visitors). You must ensure that all members of your party are aware of and accept this agreement. Our agreement continues until the last member of your party has left the site, including any extension to your stay and for such time afterwards as may be necessary. By making a booking (including a ‘multiple booking’), the first named person on the booking agrees on behalf of all persons detailed on the booking that:
- they have read and agree to be bound by these Booking Conditions
- they consent to our use of personal data in accordance with our Privacy Policy and are authorised on behalf of all persons named on the booking to disclose their personal details to us.
- they are over 21 years of age.
- they accept financial responsibility for payment of the booking on behalf of all persons detailed on the booking.
- the booking is not transferrable to another party
If you accept these Booking Conditions, please tick the appropriate box as part of the site booking process via the website. When booking via a member of our team in the office by phone or email, or directly with site staff you must accept these Booking Conditions as part of the booking process. Refusal to accept the ‘booking conditions’ will result in a breach and therefore not generate a booking. These ‘Booking Conditions’ are available on our website and available at time of booking. If you have any queries about the policy, please contact us. This policy may be updated and/or amended at any time by us. The most recent edition will be on display on our website.
We ask that our guests follow the Countryside Code as well as the conditions set out below to ensure that everyone has an enjoyable stay with us.
Multiple/Group bookings:
We allow a maximum of two pitches for guests wishing to book together, unless otherwise approved at the full discretion of management. Any exceptions must be pre-approved via phone, email, or in person before making a booking. Please note that group bookings made through our online system without prior approval may be declined. If you make a single booking but do not inform us that you are part of a group, and we later discover an unauthorized large gathering, you will be asked to leave immediately without a refund. To avoid any issues, please contact us in advance to discuss group bookings.
Unfortunately, we are unable to cater for single sex parties, Hen or stag parties and groups of teenagers or young adults who are not accompanied by a fully responsible parent or legal guardian (over the age of 18) who is staying on site.
Making a Booking:
Advance bookings may be subject to a minimum nights stay. At the point of booking, availability will be limited within the calendar to reflect the maximum stay duration. If you wish to stay longer, this must be pre-approved over the phone, in person, or by email before the booking is permitted. Extending a booking will depend on availability at the time. We ask that full payment to be made for your stay with us at least 28 days prior to the arrival date; otherwise, we cannot guarantee to hold your pitch.
If you have a preferred pitch or wish to be located next to another guest, please include this request when making your booking or email us at touring@ty-ucha.uk with your booking reference and details. While we cannot guarantee specific placements, we will do our best to accommodate your request.
Arrival and Departure Times:
Pitches are available from 1:00pm. All bookings must depart by 11:00am on the day of departure. Late check-outs are subject to availability and must be approved by management—please speak with our Site Warden. Additional charges may apply.
Deposit:
A payment of 30% of the booking is applied at the time of booking to secure your pitch which is non-refundable. Unfortunately, we cannot guarantee to hold your pitch unless we receive payment of the balance at least 28 days prior to your arrival date. If the balance is not paid in time, we are entitled to cancel your holiday booking and retain your deposit.
Holiday Cancellation Policy:
Booking Changes
You can amend your booking over the phone or via email (for a £5 administration fee per pitch) up to 14 days before your arrival date, subject to any cost differences. The administration fee will be waived if the booking duration is extended, subject to availability at the time. If you decide to change your arrival date, the cancellation terms will apply in the same way that they did for your initial arrival date.
A booking may only be amended once.
Early Departure
If you wish to make an early departure, we ask you to inform us as soon as you become aware of this decision. We regret that no refunds will be given if guests depart prior to the end of the booked holiday.
Cancellation of the Holiday by you (the customer)
You may cancel your holiday at any time. Cancellation will be effective on the date it is received by us. Cancellation charges for pitches are payable by you as follows: more than 28 days’ notice before your arrival date – the deposit only; 28 days and under – 100% of the holiday cost. Please consider taking out suitable insurance to cover cancellation or financial loss.
Your Vehicle
Vehicle speeds should not exceed 5mph (equivalent to a vehicle being in first gear or a person moving at a walking pace). Unfortunately, commercial vehicles (i.e. vans) are not permitted on the Park except by prior arrangement.
Photography
Please note that we regularly capture photographs and video footage for promotional and training purposes. Filming may be in progress during your stay. On occasion, we may commission licensed, insured, and professionally trained photographers or videographers to produce promotional content for Ty Ucha.
Drones are strictly prohibited for use by visitors.
If you do not wish to appear in any such material, please inform us prior to your arrival.
Rules
- You must leave a gap of 6m between all units. This is a legal requirement. You may be asked to move your unit if pitched too close to another. The unit and awning should be contained to the gravel. Only guide ropes are permitted on the grass area.
- No splitters are to be used on site, only one supply can be used from the bollard provided.
- Cycling and ball games are not permitted on site – please ask the site warden for the off site play area.
Visitors
Please be aware, although we do allow visitors on site, management must be pre-notified of their arrival, and will be allocated parking accordingly. We do not allow visiting cars on the park. ALL VISITORS MUST LEAVE SITE BY 6PM AT THE LATEST.
Prices
All prices are correct at the time of printing. The price of your holiday will be confirmed and guaranteed as shown on your booking confirmation.
Whilst every effort shall be made to maintain current pricing. Please note that we reserve the right to change or amend brochure prices; however, any changes will be communicated to you prior to booking. All prices include VAT at the prevailing rate at the time of payment.
Noise Policy
Please always respect the tranquillity of Ty Ucha. Ty Ucha operates a no noise policy at all times, but strictly after 10pm, and before 8:00am. We expect that between these times no noise can be heard from the corner of your gravel pitch. Any repeat offenders of this policy will be asked to leave the Park, and in such circumstance, no refund will be given.
Standard of Behaviour on Our Park
We expect all guests to behave in a respectful and considerate manner. Any noisy, offensive, or inappropriate behaviour—or any actions likely to cause harm or disturbance to other guests, staff, or property—will not be tolerated. We reserve the right to refuse entry to, or remove from the park, any individual who, in the reasonable opinion of park management, fails to meet these standards. In such cases, no refund will be given.
If, upon arrival, the park management reasonably believes that you or a member of your party may not comply with these behaviour standards, we reserve the right to deny entry.
Dogs/Pets
Dogs/pets are not to be left in units unattended if you are not on site. We ask that you clean up immediately after your dog and that where possible they do not foul on pitches. Dogs must be kept on leads, and are your responsibility at all times.
Electric Vehicles
We ask that all Electric vehicles brought to site are parked in the main yard and not on the caravan park. Charging electric vehicles on pitch bollards is strictly forbidden. The nearest public charging point is located in the Market Street, Llangollen.
BBQs/Fires
Fires and fire pits are not permitted at Ty Ucha if not being used solely for cooking purposes. Customers are welcome to use their own charcoal, gas or electric BBQs however these must be located on the gravel pitch area and supervised at all times.
Data protection
The information taken at time of booking is required to be collected for the purposes of processing your reservation at Ty Ucha. We may process your data to keep you informed of our activities and to keep you updated with news, offers and other information that may be of interest to you. If you do not want us to use your information for the marketing purposes described in this paragraph, please let us know. We may also disclose your data to CampStead Ltd (our booking providers) who may contact you, inviting you to complete a questionnaire and review regarding your stay at our site.
